Ordering
What if I need to change or cancel my order?
What’s the status of my order?
What if something I ordered arrived damaged?
How much duties and taxes will I have to pay?
Waitlist
What does it mean if an item is Waitlisted?
If an item is Waitlisted it means that we will most likely be making more! Sign up with your email and let us know your preferred color and size. We will email you to let you know if it becomes available.
The item I want says it’s Waitlisted. When will it become available again?
If an item is Waitlisted it means we will most likely be making more. While we don’t have an exact timeline, we are working hard behind the scenes to make it as quickly as possible. Sign up and we’ll let you know if it becomes available.
The item I want says it’s Sold Out. When will it become available again?
If an item is Sold Out, we are completely sold out. Let us know your preferred color and add your email to sign-up for the Want list. If enough people sign up for the list, we may make more! We will email you if it becomes available again.
What does it mean if I can Want an item?
If there is an item that you can Want, we are completely sold out. Let us know your preferred color and add your email to sign-up for the Want list. If enough people sign up for the list, we may make more! We will email you if it becomes available again.
Fit and Sizing
How do I know which size will fit me best?
Our sizing is gender-neutral, except a few styles undoubtedly siding on one gender. In such case it's noted in product’s “Features”. If an item fits a certain way or if there is anything important you should know, we will mention it there. Click the “Size Chart” at bottom of our website to for measurements.
We are available Monday thru Friday 7:00 a.m to 5:00 p.m. Pacific time. We will do whatever we can to help you find the perfect size.